These Terms and Conditions govern the relationship between Charnette Ltd (trading as Charnette Labs, "we", "us", "our") and any client or prospective client ("you", "your") who engages us for services or uses this website.
Charnette Ltd is registered in England and Wales.
Registered address: 20 Wenlock Road, London, N1 7GU
Contact: [email protected]
By engaging our services or submitting an enquiry, you agree to these terms. We recommend reading them before proceeding. If you have any questions, contact us at [email protected].
Charnette Labs provides website design and development, mobile application development, push notification system implementation, and hosting and maintenance services, exclusively for businesses in the tourism and travel industry.
The specific scope, deliverables, timeline, and fees for any project will be set out in a written proposal or statement of work agreed between us before work commences. These Terms and Conditions apply to all such engagements.
We reserve the right to decline any project at our discretion. Acceptance of an enquiry does not constitute a contract — a contract is formed only upon written confirmation from both parties of the agreed scope and fees.
All fees will be set out in a written proposal agreed prior to commencement. Unless otherwise stated in a proposal:
Late payments may be subject to interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
We reserve the right to pause work on any project where an invoice remains unpaid beyond the agreed payment terms.
To enable us to deliver projects on time and to the agreed specification, you agree to:
Delays caused by late provision of content or approvals may affect the agreed timeline and may result in revised costs, which we will communicate to you in advance.
Your content: Any content, logos, images, or other materials you provide to us remain your property at all times.
Deliverables: Upon receipt of all fees due, full ownership of the custom deliverables created for your project (such as website designs, written copy, and custom code) transfers to you. This excludes any third-party components, frameworks, or licensed assets used in the build, which remain subject to their respective licences.
Our tools and processes: Any proprietary tools, methodologies, templates, or processes used by Charnette Labs in delivering your project remain our property. Ownership of deliverables does not extend to these underlying tools and processes.
Portfolio rights: We reserve the right to reference your project in our portfolio and marketing materials, including displaying the final deliverable on our website, unless you expressly request otherwise in writing before project commencement.
We treat all client information shared with us as confidential. We will not disclose any confidential business information you share with us to any third party without your consent, except where required by law or where disclosure is made to trusted service providers under appropriate confidentiality obligations.
This obligation of confidentiality survives the termination of any project or engagement.
We warrant that services will be provided with reasonable skill and care in accordance with applicable UK law.
We do not warrant that deliverables will be error-free or that websites will be free from interruption at all times — no website hosting can guarantee 100% uptime. We will use reasonable endeavours to resolve any issues promptly.
You warrant that all content, materials, and information you provide to us are accurate, lawful, and do not infringe any third-party rights.
To the maximum extent permitted by law:
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Either party may terminate a project engagement by providing written notice. Upon termination:
We may terminate an engagement with immediate effect if you fail to make payment after a reasonable cure period, or if you act in a way that makes the working relationship untenable.
Some deliverables may incorporate or depend on third-party services, platforms, or software (such as hosting infrastructure, domain registrars, payment processors, or open-source frameworks). We are not responsible for the availability, performance, or terms of any third-party service, and changes to such services may affect your project. We will notify you of any material changes we become aware of.
If a dispute arises, we ask that you contact us in the first instance at [email protected] so that we can attempt to resolve the matter informally. We will respond to any formal complaint within 10 working days.
If we are unable to resolve a dispute informally, either party may refer the matter to mediation before commencing legal proceedings.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms and Conditions from time to time. The current version will always be available at charnette.io/terms. For active project engagements, we will notify you of any material changes before they take effect.